Our latest Author profile is about SaaSMonks, one of our CodeCanyon Elite Authors. We caught up with Gaurav Nagani, one half of the duo who founded the team. Read on to learn about their background, what they love about their jobs, and one of their newest products, Desku.
Envato has been more than just a platform; it’s been a nurturing community that has helped us bloom.
SaaSMonks Envato Author
Tell us a little bit about your background. Where did SaaSMonks come from?
SaaSMonks was born out of a shared dream between two tech-enthusiast friends, myself (Gaurav Nagani) and Darshan Tank. We were just two geeks who decided to turn our caffeine-fuelled coding sessions into a fully-fledged business at a very early age.
Today, SaaSMonks is a team of 12 enthusiastic and passionate designers & developers, each with a unique superpower! We’ve got everything from code wizards to design gurus. We believe in the power of collaboration and the magic that happens when diverse minds come together.
And yes, we still run on caffeine!
How did you get started with Envato?
Our journey with Envato started during our college days when we were just students exploring the internet for design and development inspiration. We stumbled upon Envato, and it was love at first sight.
Today, we’re proud to be Authors on this platform that once inspired us. Our first interaction with Envato, when we published our first product, there were ups and downs, multiple rejections but it was an overwhelming experience.
With the guidance and support from the Envato team, we navigated through it, marking the start of our exciting journey, which also made our next-up products launch hurdles free.
Tell us about your day to day work.
Every day at SaaSMonks is a new adventure filled with creativity and innovation. With a portfolio of more than 25 products, our days are bustling with activity. We engage in lively discussions with our customers, whose creative feedback and innovative customization requests fuel our passion for continuous improvement.
We also dedicate time every day to research and analyze customer requirements, ensuring that our products always meet their evolving needs. After all, it’s our cooperative, dynamic customers that keep us motivated and excited about what we’re doing.
What do you love about your work and why?
We love our work because it allows us to create, innovate, and impact lives of multiple types of businesses.
Every line of code we write, and every product we develop, is a step towards making technology more accessible and enjoyable. The satisfaction we see in our customers when they interact with our products ignites the spark that keeps us going.
Gaurav Nagani SaaSMonks
Tell us about the team behind SaaSMonks.
We are a team of passionate individuals from India who work remotely & in person. We feel like avengers assembled—we started with two and now we have experts in each technology. This mix allows us to communicate, collaborate, and celebrate together.
Soon more will join as us AI is rising up. That’s right, AI has not weakened but empowered our team strength.
How has Envato helped you to grow your career?
Envato has been more than just a platform; it’s been a nurturing community that has helped us bloom.
It opened its arms to us, allowing us to connect with people from all corners of the world, each with unique digital business needs. Envato has been a stage where we could showcase our innovations, a playground where we could experiment, fail, learn, and grow beyond our wildest dreams.
But the beauty of this journey is that it’s not just our story. It’s the story of our entire team.
Our developers, who started as curious learners in the vast universe of technology, have grown into confident creators under the nurturing environment provided by Envato. They’ve sharpened their skills, embraced challenges, and evolved into experts in their fields. They’ve experienced the joy of seeing their creations come to life and touch lives.
Who or what inspires you and the SaaSMonks team?
Our greatest source of inspiration is none other than Elon Musk, a man who has dared to envision a future that many of us can only dream of. His audacious spirit, relentless drive, and unwavering commitment to pushing the boundaries of what’s possible are qualities we deeply admire and strive to emulate.
His work with OpenAI resonates with us the most. OpenAI has not just started a new era in artificial intelligence, but it has also redefined the potential of AI. And SaaSMonks is gonna embrace the challenges of this tech dominated era.
Tell us about some other Authors you love!
We admire SmarterVision for their commitment to quality and user experience.
Their work is a testament to the power of creativity and innovation, and they inspire us to strive for excellence in our own work.
How do you keep up to date with the latest trends in your industry?
We believe in lifelong learning. To stay updated with the latest trends we immerse ourselves in research, attending webinars, and engaging in tech communities. We also listen closely to our users, as they are our best source of inspiration and learning.
What do you think are the greatest challenges facing CodeCanyon Authors at the moment?
The tech world is ever-evolving, and keeping up with its pace is a challenge. However, we see it as an opportunity to learn, grow, and innovate. We believe that every challenge is a stepping stone toward greater success. It is sure that a few of those stones will be far to reach but leap is must to thrive as an Author of digital products.
What is your advice for creating a successful portfolio on CodeCanyon?
Achieving success on CodeCanyon involves crafting user-focused products and offering top-notch, quick customer support.
Remember, success is a continuous journey of learning and innovating. Keep communicating and adapting to your users’ needs.
Gaurav Nagani SaaSMonks
Anything else you’d like to add?
We are grateful for the journey we’ve embarked on and the community we’ve become a part of. We look forward to continuing our journey, creating products that make a difference, and contributing to the vibrant Envato community.
Here’s to many more years of innovation, success, and shared growth!
Desku: SaaSMonk’s Alternative to Intercom
Desku is an AI-driven customer service and helpdesk software designed to streamline support processes and elevate customer satisfaction.
Where did you get your inspiration for creating Desku?
Desku was inspired by the challenges we observed in SaaSMonk’s customer service and communication. We envisioned a tool that could streamline these processes and empower businesses to provide exceptional customer service. Thus, Desku was born.
How could Desku help other Envato Authors?
Desku offers Envato Authors a suite of tools for efficient customer support. It provides purchase validation, customer history tracking, AI chatbot automation, and integrated CRM.
Additionally, Desku’s insights and marketing tools transform customer data into valuable assets for future campaigns. Its easy migration feature ensures a smooth transition from other platforms.
Desku offers a range of features including:
- AI Automation: Desku uses AI-driven chatbots and automation utilities to minimize support workload and enhance customer happiness. It allows users to create potent automations without coding using bots, triggers, conditions, and rules.
- Shared Inbox: Desku provides a fast, easy-to-use, AI-enhanced inbox optimized for efficiency, perfect for modern support teams.
- Live Chat: The platform includes a live chat feature for instant, real-time communication with customers.
- Knowledge Base: Desku enables users to create a knowledge base to equip customers with relevant information for self-service.
- Chatbot Builder: Desku offers a no-code, drag-and-drop AI chatbot builder for effortless interaction automation.
- Integration: Desku allows seamless integration of automation, conversations, tickets, customer data, and reporting. It links all your existing tools to their platform for enhanced team productivity.
- The platform is trusted by over 1000+ support agents and 350+ businesses, helping to increase efficiency and enhance the user experience.
Features for Envato Authors
- Envato Data Widget: Streamlines support by merging purchase verification and user data in a single sidebar for swift service.
- Purchase Code Validation: Instantly validate the product using Envato purchase code with just a single click.
- Customer Purchase History: Provides a detailed log of all past purchases made by the Envato customer.
- Refunded Badge: Displays a “Refunded” tag for refunded products, easing support period tracking and renewal alerts.
- No Code Chatbot Builder for Envato: Ready-to-Use Nodes help in building a bot to easily automate purchase validations.
- Eva AI for Envato Authors: Submit your knowledge base and Envato product URLs for Eva AI to use this data for training, automating customer support, and reducing queries.
- Agent Permissions: Allows for the customization of each agent’s permissions and the assignment of tickets to specific products or agents.
- Integrated CRM: Provides access to customer information such as comments or reviews.
- Envato Login: Allows customers to login with their Envato accounts, granting businesses access to key information like purchases, support periods, and invoices.
- Insights and Marketing Tools: Transforms customer data into valuable assets for insights and future marketing campaigns.
Loved getting to know the team behind SaaSMonks? Then you’ll love our interviews with other code and web Authors! Check out our profiles of NinjaTeam, Motioncan and WRTeam.
